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Help center

Search for an answer, or browse by topic. Members can send our team a request from Help in their account.

Getting started

What is iVideoFriends?

A live video platform for every kind of creator: musicians, artists, trainers, gamers, podcasters, educators and more. Creators stream in public rooms, take tips, run personal one-to-one rooms, sell tickets to group shows and offer subscriptions.

Do I need an account to watch?

You can browse creators and their public profiles without an account. To watch and chat in public rooms, create a free account. Every member must be 18 or older.

How do I find creators?

Use the search box on Live now to search by name, topic or words in a bio, pick a category such as Music, Podcasts or Crypto, or turn on "Live now only".

How do I follow a creator and get alerts?

Press Follow in any room. Following is free and turns on go-live alerts for that creator. You can switch alerts off for each creator, and turn on discreet email alerts, on the Alerts page.

Chips and payments

What are Chips and how do I buy them?

Chips are the credits used for everything paid on the site. Buy any whole number from 300 to 20,000 at a time on the Wallet page, paying by card, Apple Pay or Google Pay through our payment partner, or with USDC on the Base network from your own wallet. Your price is always shown before you pay. All Chip purchases are final.

Can I pay with a card?

Yes. Choose "Card or Apple Pay" on the Wallet page. A platform fee is added to card payments and included in the price you see before you pay. Your Chips usually arrive within minutes, and you do not need a crypto wallet. Paying with USDC has no platform fee.

What does "final on Trac" mean?

Every Chip purchase and every creator payout becomes final on Trac Network, a public blockchain. A purchase is complete, and your Chips are added, once its record is final on Trac, usually within a few seconds of your payment arriving. The record shows the date, the amount and how it was paid, but never your name, your email or what you spent Chips on. Tap the code next to a purchase in your Wallet to view it on the Trac explorer.

Do Chips expire?

No. Chips never expire, so you can use them whenever you like. They cannot be exchanged back for money.

How much can I tip?

Any amount from 10 to 1,000 Chips, in steps of 10. Many creators also have a tip menu, such as "Song request", and a tip goal with a progress bar. Every tip counts toward the goal.

How do personal rooms work?

Press Personal room in a creator's room to send a request. Once the creator accepts, you are billed per minute at the rate shown, from 10 to 200 Chips a minute depending on the creator. You can end it at any time.

Can I turn on my camera?

Yes, in three places. In a personal room, turn on your camera for cam to cam; some creators add a small extra per-minute price for it, always shown first. In a group show, ticket holders can turn on their camera and the creator sees up to 9 at a time. In a public room, a creator can invite you on stage, and everyone in the room sees and hears you. Only the creator sees your camera unless you are on stage, nothing is recorded, and the creator can turn your camera off at any time.

How do group shows work?

Buy a ticket in the creator's room. The show starts once enough tickets are sold and the creator begins it. Only ticket holders can watch. If the creator cancels, every ticket is refunded to your wallet automatically.

Can I get a refund?

All Chip purchases are final and are not refunded, except where the law requires otherwise. Chips never expire, so you can always use them later. If a creator cancels a group show, your ticket is refunded to your wallet automatically. If a payment did not arrive or you see a charge you do not recognize, send a request from Help in your account.

Subscriptions and posts

What does a subscription include?

A creator's subscriber posts, their subscriber-only live streams, direct messages with them and a subscriber badge in chat. Each creator sets their own monthly price.

How do I turn off auto-renew?

Go to Subscriptions and switch Auto-renew off. Your subscription stays active until the end of the month you paid for. If your balance is short on the renewal date, the subscription ends; there is no grace period.

What are pay-to-unlock posts and locked messages?

Some posts and messages have a price. Pay once in Chips to unlock them, whether or not you subscribe. The price is always shown before you pay.

For creators

How do I become a creator?

Choose Become a creator in your account menu and complete four short steps: about you, an ID and selfie check, your payout wallet, and the agreements. Every application is reviewed by hand, usually within 1 to 2 business days.

How do I get paid?

You keep 100% of the Chips you earn from tips, subscriptions, personal rooms, group shows and posts. Every Chip pays out at $0.05 in USDC on Base. Request a payout from the Payouts page whenever you have a balance. Every payout becomes final on Trac Network, and you can view it in the Trac explorer.

What can I set my own prices for?

Your subscription (50 to 5,000 Chips a month), your personal room rate (10 to 200 Chips a minute), tip menu items (10 to 1,000 Chips), group show tickets (20 to 2,000 Chips) and pay-to-unlock posts (10 to 5,000 Chips).

Can fans turn on their cameras?

Yes. In personal rooms fans can turn on cam to cam, and you can set an extra price for it from 0 to 100 Chips a minute on your Dashboard. In group shows, ticket holders can turn on their cameras and you see up to 9 at a time. In your public room, tap a fan's name and choose Invite on stage to bring them into your stream. You can turn off any fan's camera or remove them from the stage at any time.

How do I schedule streams?

Use the Calendar page to set your regular weekly times and add one-off events. Fans see your schedule on your profile and in your room, and can ask for a reminder.

What is a room rating?

Every room is rated Everyone or 18+. Most creators choose Everyone, which means no explicit content. Rooms and posts marked 18+ are hidden from public pages and search engines and shown only to members who verify their age and choose to see them.

Safety and privacy

How do I mute, block or report someone?

Tap their name in any chat. Mute hides their messages from you, Block hides them everywhere, and Report sends the details to our moderators. There are also Report buttons on every room, post and conversation.

What happens after I report something?

Moderators review every report. The person is never told who reported them. Reports about possible underage users, illegal content or attempts to take payment off the platform are handled first.

Are rooms and messages monitored?

Rooms and messages may be monitored to enforce our Community Rules, as our Privacy Policy explains. Streams are not recorded unless the law requires it.

How do I see rooms marked 18+?

Go to Settings, verify your age through our age-check provider, then turn on "Show rooms marked 18+". You can turn it off again at any time.

Your account

How do I change my alerts?

Open Alerts to see who you follow, switch go-live alerts on or off for each creator, cancel event reminders and turn email alerts on or off.

How do I delete my account?

Go to Settings and choose Delete account. Your account closes 30 days later, and you can change your mind until then. Because Chip purchases are final, unspent Chips are not refunded when you delete your account, so use them first. We delete your personal data, except records the law requires us to keep.

I forgot my password. What do I do?

Use "Forgot password" on the log-in page to get a reset link by email. For security, our team will never ask for your password.

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Still need help?

Log in and choose Help to send a request to the iVideoFriends team. We usually reply within one business day. To report a person or a room, use the Report button next to it.